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Engaging customers to reduce churn and differentiate from competitors

The insurance industry is consistently ranked as one of the worst for customer experience. Unbelievably only 16% of customers surveyed in 2016 said they would buy more products from their current insurance provider.

Yet insurance executives are fast realizing that the leading carriers are the ones delivering customer experiences that inspire loyalty and attract new customers frustrated by their experiences with their current providers. AXA’s €200 million venture capital fund to improve customer experience is a case in point.

That's why we're back for the 3rd Annual Customer Experience Transformation: Insurance Forum. It’s the only event in the UK to focus specifically on customer experience for the insurance sector, and we're assembling CX leaders to share concrete hints and tips on keeping up with customer demands. We will be tackling your biggest challenges and providing you with inspiring ideas on how to make your CX strategy a success.

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2017 Speakers

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Discover How To:

Engage with customers during ‘moments of truth’ to increase loyalty and reduce churn

Embrace digital transformation in order to meet the growing demands of Generation Y

Foster innovation across the customer journey to differentiate from competitors in a commoditised market

Leverage social media as a new channel to engage customers and reduce churn

Transform interactions in the contact centre to create more satisfied customers

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