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Q&A: Damien Bourgois, AXA Belgium, on how insurers can improve CX

Q&A: Damien Bourgois, AXA Belgium, on how insurers can improve CX

AXA Belgium provides life, property and casualty insurance products to both private individuals and corporate customers, including industrial accident, auto, fire, home, and TPL private life insurance. Damien Bourgeois, head of CRM and Customer Intelligence, will be presenting a keynote case study at the Customer Experience Transformation for Insurance conference, but spoke to CX Network ahead of the event to discuss where he believes the market is evolving its engagement with consumers and where improvements need to be made…
3 ways big data will modernize the Insurance Industry

3 ways big data will modernize the Insurance Industry

This article explores how big data will affect customer experience, fraudulent claims and profits of the insurance industry.

STAT: Fraudulent claims cost the insurance industry £2.1 billion a year.

Are you ready to use data to fight back and improve your Customer Experience? Find out tips on how to use Big Data analysis for your Customer Experience strategy.
Future-proofing Insurance Processes

Future-proofing Insurance Processes

This exclusive eBook summarizes the importance of how customer experience, data connectivity and ease of access continue to drive innovation across the insurance industry.
How Insurance Companies Can Make Customer Experience Their Competitive Differentiator

How Insurance Companies Can Make Customer Experience Their Competitive Differentiator

With insight from DirectLine Group, Admiral Group and Swiss Re, CX Network presents: How Insurance Companies Can Make Customer Experience Their Competitive Differentiator.

This article focuses on the value add an enhanced customer experience can have on your business and the forecast for the next stage in the insurance evolution, 

Managing the End to End Customer Experience via Digital Channels

Managing the End to End Customer Experience via Digital Channels

An array data points are at the finger tips of insurers so they can inject more colour into the customer experience and fine tune corporate models. So even if clients are not spoken to over the phone or face- to-face, the insurer’s digital approach should be so personable that it engages and directly speaks to the client at hand.

 Although, there is still a lot of progression ahead for insurers regarding the digital end-to end customer experience. Ahead of the Customer Experience Transformation Insurance 2017 conference, we examine a range of hotspots when managing the end-to-end customer experience through digital channels