STAT: Fraudulent claims cost the insurance industry £2.1 billion a year.
Are you ready to use data to fight back and improve your Customer Experience? Find out tips on how to use Big Data analysis for your Customer Experience strategy.
This article focuses on the value add an enhanced customer experience can have on your business and the forecast for the next stage in the insurance evolution,
An array data points are at the finger tips of insurers so they can inject more colour into the customer experience and fine tune corporate models. So even if clients are not spoken to over the phone or face- to-face, the insurer’s digital approach should be so personable that it engages and directly speaks to the client at hand.
Although, there is still a lot of progression ahead for insurers regarding the digital end-to end customer experience. Ahead of the Customer Experience Transformation Insurance 2017 conference, we examine a range of hotspots when managing the end-to-end customer experience through digital channels