Exclusive Presentations

Achieving Digital Transformation Across the Insurance Sector to Ensure a Successful Customer Management Strategy

Achieving Digital Transformation Across the Insurance Sector to Ensure a Successful Customer Management Strategy

Stuart Booth, Director of Digital at RSA, spoke at Customer Experience Transformation: Insurance 2015 about "doing to insurance what Apple did to the computer" and his top 10 tips to get you going.
Simon Evans, Vitality Health

Simon Evans, Vitality Health

At last year’s Customer Experience Transformation: Insurance Forum, Simon Evans, Continuous Improvement Director at Vitality Health shared how he had reduced pain points along the customer journey to improve overall customer satisfaction. Take a look at his presentation to get an idea of what to expect at this year's forum.