Q&A: Damien Bourgois, AXA Belgium, on how insurers can improve CX

AXA Belgium provides life, property and casualty insurance products to both private individuals and corporate customers, including industrial accident, auto, fire, home, and TPL private life insurance. Damien Bourgeois, head of CRM and Customer Intelligence, will be presenting a keynote case study at the Customer Experience Transformation for Insurance conference, but spoke to CX Network ahead of the event to discuss where he believes the market is evolving its engagement with consumers and where improvements need to be made…

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