20 - 21 June, 2017
London, UK

Alan Jackson

Customer Experience Manager

11:30 AM Achieving excellent customer interactions online

  • How to improve the customer experience with digital automation
  • How to successfully implement online claims
  • Exploring the possibilities and pitfalls of webchat

4:10 PM Roundtable 1: Capturing the voice of the customer to measure customer satisfaction

  • Capturing a 360 degree view of the customer to better understand their needs and expectations
  • Incorporating feedback into customer experience improvement
  • Measuring customer satisfaction rates to demonstrate the value of customer experience
  • Gaging the voice of the customer across multiple touch points
  • How to act upon voice of the customer feedback

Check out the incredible speaker line-up to see who will be joining Alan.

Download The Latest Agenda