20 - 21 June, 2017
London, UK

Ingrid Woodward


Former Global Customer Operations Director
AIG


4:30 PM Using each touchpoint as an opportunity to inspire loyalty

  • Leveraging the wealth of data insurance companies have to advance the customer experience at every touchpoint
  • Taking a proactive approach: Pre-empting customer needs before they arise
  • Identifying your customer segments and understanding how to approach each one differently
  • Taking personalization to the next level



Check out the incredible speaker line-up to see who will be joining Ingrid.

Download The Latest Agenda