20 - 21 June, 2017
London, UK

Jenny Burns

Director of Brand and Customer Experience

9:40 AM Panel discussion: Maintaining the human touch in the digital era

  • How important is the human element in customer interactions?
  • How can we provide a human touch along the digital customer journey?
  • Is it possible to blend digital experience with authentic, personalized human interaction?

9:30 AM Developing a compelling customer proposition designed to engage

  • Creating a modern and fresh beacon brand which inspires customer loyalty
  • Putting the human touch back into insurance
  • Launching The Tonic and seeing 2.5 million impressions within 10 days

Check out the incredible speaker line-up to see who will be joining Jenny.

Download The Latest Agenda