Jenny BurnsDirector of Brand and Customer Experience
- How important is the human element in customer interactions?
- How can we provide a human touch along the digital customer journey?
- Is it possible to blend digital experience with authentic, personalized human interaction?
- Creating a modern and fresh beacon brand which inspires customer loyalty
- Putting the human touch back into insurance
- Launching The Tonic and seeing 2.5 million impressions within 10 days