20 - 21 June, 2017
London, UK

Sven Schultheiss

Head of Customer Centricity & Quality Management


10:10 AM Customer-centric process efficiency

  • Systematically reviewing customer centricity in customer operations on a strategic and operational level
  • Finding the balance between customer experience and efficiency  
  • Optimising operations with the customer in mind
  • Driving process innovation and continuous improvement
  • Maintaining employee engagement during major organizational change


Check out the incredible speaker line-up to see who will be joining Sven.

Download The Latest Agenda