eKomi’s Enterprise Customer Experience platform is designed to collect, aggregate, manage and market customer feedback across all possible channels (email, sms, telephone, mobile apps), touch points and lines of business. The all-encompassing platform makes it super easy to quickly launch simple as well as complicated Voice of Customer programs.
- Countries present: 58 countries.
- Touch points: 200+.
- Feedback collected: 40million+ (last year)
- Cost savings: $85million+ (2016-17)
- Feedback channels: Web, mobile, SMS, telephone, offline